These terms govern the use of the service published at eulabelcompliance.com. Please read section 3 and section 12 with particular care: together they set the boundary of what we do and what we are answerable for.
The service is provided by Europe Services SE, a European company (Societas Europaea) registered at Na Čečeličce 425/4, Smíchov, 150 00 Praha 5, Czech Republic, IČO 03571785, share capital €120,000 ("we", "us"). "You" means the company or individual entrepreneur that creates an account.
The service is offered to businesses. If you are acting as a consumer outside any trade or profession, mandatory consumer rules in your country of residence continue to apply and nothing in these terms limits them.
We produce labelling artwork for products placed on the markets you select — the European Union and EEA, the United Kingdom, the United States, Canada, and Australia with New Zealand — and we host a record for each product, reachable through a permanent code printed on that artwork. In practice the service consists of:
We do not test products and we do not certify them. Specifically, this service does not include: laboratory or conformity testing; the issue of a CE marking, a declaration of conformity or a technical file; acting as your EU responsible person or authorised representative; registration in national extended-producer-responsibility, packaging, WEEE or battery schemes; customs or tax advice; or legal advice or representation before any authority or court.
The same applies to every market-specific mark, including UKCA. Placing a CE mark on a product is a declaration by the manufacturer that the product conforms to the applicable Union legislation. Where your artwork carries a CE block, you confirm that the underlying conformity assessment exists. We may refuse to place a CE block where you cannot confirm this.
A label record is a dated statement of the information you supplied. It is not a certificate issued by any public authority and must not be presented as one.
An account requires a working company email address, verified by a six-digit code. Disposable and anonymous mailboxes are refused. You are responsible for everything done through your account and for keeping your credentials confidential.
The trial lasts seven calendar days from the moment the account is verified, requires no payment card, and gives access to the full service. If no subscription is taken before the trial ends, the account is closed on the eighth day and the codes issued during the trial stop resolving. Files already downloaded remain yours under section 10.
You warrant that the information you enter — manufacturer identity, addresses, product identifiers, materials, category and warnings — is accurate, complete and yours to use, and that you have the right to instruct us to publish it.
We build the artwork from what you give us. We do not verify the truth of your declarations, inspect your goods or audit your supply chain, and we are not answerable for a label that is wrong because the data behind it was wrong.
You must keep the record current. If an address, a responsible person or a warning changes, update the record; that is what keeps already-printed labels accurate.
Delivery happens in two steps. The certificate and its permanent code are issued immediately once payment clears, and the public record is live from that moment. The print-ready artwork is delivered within a few working hours of the product form being completed — same working day for orders placed before 15:00 CET — because a person checks the mandatory blocks before the files are released. Where a product form arrives incomplete, the clock starts when the missing information reaches us.
The public record page is served for as long as your subscription is active. Codes are unique, are never reassigned to another product, and continue to resolve through any renewal. On cancellation, see section 8.
Print output depends on your printer, substrate and process. We supply files to the specification stated on the site; verifying the 1:1 proof before a production run is your step, not ours.
| Plan | Markets | Products | Price |
|---|---|---|---|
| One market | 1 of 5 | Unlimited | €290 / year |
| Three markets | 3 of 5 | Unlimited | €590 / year |
| Every market | All 5 | Unlimited | €990 / year |
A "market" means one rule set: the European Union with the EEA, the United Kingdom, the United States, Canada, or Australia with New Zealand. Countries outside these five are quoted separately before any work starts. The Canadian pack is issued by our Canadian company, Goldman Services INC, 175 West Beaver Creek Rd Unit 10, Richmond Hill ON L4B 3M1; the United Kingdom pack by REP27 LTD, Unit 82a James Carter Road, Mildenhall, Suffolk IP28 7DE, company number 17385889. Europe Services SE invoices in every case.
Prices are shown excluding VAT. VAT is applied according to Czech and EU rules and to the status of your company: business customers in another member state with a VAT number valid in VIES are invoiced under the reverse charge; customers without a valid VAT number, and customers in the Czech Republic, are charged Czech VAT. It is your responsibility to give us a correct VAT number.
Payment is taken by Mollie B.V. We never see or store your card details. Every charge produces a numbered invoice and a receipt, sent by email and available in your account.
Subscriptions run for twelve months and renew automatically for a further twelve months unless cancelled. We send a renewal reminder by email before the charge.
You can cancel at any time from your account or by writing to info@eulabelcompliance.com. Cancellation takes effect at the end of the paid period; we do not refund the unused part of a period already paid, except where section 9 or mandatory law says otherwise.
After cancellation, the artwork you downloaded remains yours. The live record stops: codes no longer resolve. We keep the record data for thirty days so that you can restart without re-entering it, after which it is deleted.
Because the service is supplied to businesses, the consumer right of withdrawal generally does not apply. Where it does apply to you, you have fourteen days from the conclusion of the contract; but by starting generation of a label you ask us to begin performance immediately and accept that the right is lost once the files have been delivered, which happens within seconds.
You keep every right in your trade marks, logos, photographs and product copy. You grant us a licence to use them solely to produce your artwork and publish the record you have asked for.
On payment, you receive a perpetual, worldwide, transferable right to reproduce, print and modify the label files we deliver to you, for any product of yours, in any quantity and on any medium. Templates, generator code, type settings and the pictogram library remain ours; you may not resell them as a stand-alone product or build a competing generator from them.
We may mention that you are a client and show an anonymised sample of artwork only if you agree in writing. Silence is not agreement.
We aim to keep the generator and the record pages available at all times, and we schedule maintenance outside European business hours where possible. We do not promise uninterrupted availability and we do not offer a contractual uptime figure under these terms. Planned interruptions longer than sixty minutes are announced by email in advance.
Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited under Czech or Union law.
Subject to that: our total liability arising out of or in connection with the service, in any twelve-month period, is limited to the amount you paid us in that period. We are not liable for loss of profit, loss of sales, loss of goodwill, marketplace suspension, customs detention, recall costs, administrative fines, or any indirect or consequential loss.
We are not liable for a decision taken by a marketplace, a customs office or a market surveillance authority. Those bodies apply their own criteria, and no supplier can guarantee their outcome.
You indemnify us against third-party claims arising from product data you supplied that was inaccurate, unlawful, or infringed someone else's rights.
We may suspend or close an account, with notice where circumstances allow, if payment fails, if the account is used to publish false or unlawful product information, if it is used to impersonate another economic operator, or if it is used in a way that endangers the service for others. Where the reason can be fixed, we say what would fix it.
We may change these terms for a new version of the service or to follow a change in law. Existing subscribers are told by email at least thirty days before a change takes effect. If you do not accept it, you may cancel before it applies and we refund the unused part of the period.
These terms are governed by the law of the Czech Republic, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Prague have exclusive jurisdiction, except where mandatory rules give a consumer the right to sue or be sued at their place of residence.
Before going to court, write to us. Most things that look like disputes are a misunderstanding about section 3, and we answer within five working days.
The public pages of this site set no advertising, profiling or analytics cookies, and no consent banner is shown because none is needed. A single technical cookie carries your session once you log in to the account area; it expires when the session ends. If we ever add measurement or advertising tags, a consent banner will appear before any such cookie is set and this section will be updated.
Europe Services SE · Na Čečeličce 425/4, Smíchov, 150 00 Praha 5, Czech Republic · IČO 03571785
info@eulabelcompliance.com · +420 775 397 884 · Monday to Friday, 9:00–18:00 CET
EU Label Compliance